Refund & Return Policy

For health and hygiene reasons, opened or used vape devices, pods, and e-liquids cannot be returned or exchanged. Please confirm your product choice and flavour before completing your order.

If your product arrives damaged, defective, or is not what you ordered, contact us within 48 hours of delivery on WhatsApp with your order number and a photo of the item. We will arrange a free replacement or full refund.

If you receive a different product or flavour than you ordered, we will replace it with the correct item at no extra cost or issue a full refund — your choice.

Once your claim is approved, refunds are processed to your original payment method (UPI or bank transfer) within 3–7 business days. Replacements are dispatched on the next delivery slot in your area.

• Message us on WhatsApp within 48 hours of delivery.
• Share your order number and a clear photo of the issue.
• Our team verifies the claim and confirms the resolution within a few hours.